If you are not 100% satisfied with your purchase, we will be happy to accept return of all our products for exchange or refund. We believe that in order to have the best possible online shopping experience, we must have a liberal return / exchange policy. So if you are not happy with your purchase, return the merchandize to us for refund/exchange within 15 days of the purchase date*.

*
1] Return for Exchange: All standard size outfits (Small, Medium, Large, 1x without any alteration request) in special occasion dresses, saris/choli skirts, tunics/tops, men’s wear, accessories & jewelry can be returned within 15 days of the purchase date for exchange with any other item of same or higher value. You only pay re-shipping charge and price difference with requested exchange item.
Examples:
i) Your order value is $100 + $9 shipping charge = $109. You exchange $100 item with other product at Kaneesha valuing $106. You will pay $6 + re-shipping charges ($9 within USA & $22 outside USA ).

ii) Your order value is $300 + $0 shipping charge (due to free shipping on certain order value). You exchange $300 item(s) with other product(s) at Kaneesha.com valuing $310. You will pay $10 + re-shipping charges ($9 within USA & $22 outside USA ).

2] Return for Refund: All standard size outfits (Small, Medium, Large, 1x without any alteration request) in special occasion dresses, saris/choli skirts, tunics/tops, men’s wear, accessories & jewelry can be returned within 15 days of the purchase date. We will refund the cost of the item less 5% credit card processing/handling fees & shipping charge.
Examples:
i) Your order value is $100 + $9 shipping charge = $109. We will refund $100 – 5% = $95.

ii) Your order value is $300 + $0 shipping charge (due to free shipping on certain order value). We will refund $300 – 5% = $285 less shipping cost paid by us (see shipping charge section for more details).

3] Return for Full Refund: We take pictures of each product before shipping to make sure that the product(s) being shipped are not damaged, exactly as shown at Kaneesha.com and custom altered/stitched as requested. However, due to oversight if we shipped you damaged product or the outfit with completely wrong measurements, we will happily accept the product back for full refund or exchange as per your wish.

In case # 3, please contact us by email or phone within 24 hours for further assistance.

4] For Custom Altered/Stitched Outfits: Please note that we do not accept return of custom altered, customized outfits/saris/dresses/etc. But many a times we have observed that customer(s) enter wrong measurements and need re-alterations for that perfect fit. At Kaneesha.com this is not a problem at all. Our in-house tailors in USA will be happy to re-alter the outfit(s) once at no extra cost to you. You will only pay re-shipping charges. If you fall into this situation don’t worry, simply call or email us within 60 days of the purchase date and we will make sure that the issue is rectified. Your satisfaction is our priority.

Return / Exchange Instructions:

• Call / Email Kaneesha.com to obtain RMA #.
• Return for refund / exchange as specified above within 15 days of the purchase date.
• Write RMA # on the package so that our returns department can accept the package.
• Take a print out of your order copy and put in the parcel you are returning for prompt refund/exchange.
• If exchange requested: Put note inside the parcel for item sku #(s) required in exchange.
• Products must be in the condition you received them and in the original box and/or packaging – unworn / unaltered / without perfume or usage marks / with security tags on.
• Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 12-14 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied. You will receive email from us as soon as refund is issued.

Return Address: Kaneesha.com P.O. Box 2189 Edison NJ 08818-2189 USA

Order Returned Undelivered: All our shipments require signature on delivery. If order returned undelivered, we can re-ship the order if you pay us re-shipping charges. In other cases such as refund, we will deduct actual shipping cost or $9 whichever is higher and 20% credit card processing fees for regular size dress/jewelry. For custom altered/custom made dresses/choli/saris/tops there will be 25% re-stocking fess above the shipping charge.

Do not accept package without obtaining certificate of damage if shipment being delivered is open or damaged. Once signed/delivered, it is considered as delivered in good condition. To file claim, you must provide us certificate of damage/loss issued by the shipper.